System administrator (Help Desk)

WP_Post Object ( [ID] => 17829 [post_author] => 35 [post_date] => 2025-03-05 09:04:35 [post_date_gmt] => 2025-03-05 16:04:35 [post_content] => Room 8 Group is an end-to-end strategic partner in external game development. Working across all platforms, we provide creative and technical expertise across game development, technology, art, trailers, and QA for AAA and AA games. Our Game Development team provides comprehensive co-dev and full-cycle dev solutions, across all platforms. We’ve helped make some of the biggest games of the past decade, like Call of Duty: Modern Warfare II and III, and we work with dozens of the world’s biggest publishers and developers. Through primarily organic growth, we are proudly independent, now home to around 1,100 creatives based in Europe, North America, and South America. [post_title] => System administrator (Help Desk) [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => system-administrator-help-desk [to_ping] => [pinged] => [post_modified] => 2025-03-05 10:49:08 [post_modified_gmt] => 2025-03-05 17:49:08 [post_content_filtered] => [post_parent] => 0 [guid] => https://room8group.com/?post_type=talent&p=17829 [menu_order] => 0 [post_type] => talent [post_mime_type] => [comment_count] => 0 [filter] => raw [status] => publish [id] => 17829 [slug] => system-administrator-help-desk [custom] => Array ( [_edit_lock] => 1741196805:35 [_edit_last] => 35 [_wp_page_template] => default [intro_content] => The next great challenge is coming: We are looking for a highly skilled and motivated First-Line Technical Support professional to provide top-tier support for our end users. You will be responsible for diagnosing and resolving technical issues related to hardware, software, and networks, ensuring smooth operations for employees and customers. The role involves direct communication with users, handling technical problems efficiently, and assisting with system configurations. [_intro_content] => field_64122241cfcba [tt-lang] => [_tt-lang] => field_641221e194730 [tt-body_1] =>

• Proven experience in technical support, IT support, or a similar role.
• Strong troubleshooting and problem-solving skills, especially with hardware, software, and network issues.
• Experience with Windows and macOS environments.
• Proficiency in managing and configuring user accounts (Active Directory, Office 365, etc.).
• Knowledge of server setup, networking, and hardware replacements.
• Strong customer service orientation with the ability to handle multiple tasks simultaneously.
• Good understanding of computer and gaming consoles setup (PS, Xbox, Nintendo).
• Ability to work well independently and as part of a team.

[_tt-body_1] => field_6412244b0a96d [tt-body_2] =>

• Familiarity with IT support tools and ticketing systems.
• Knowledge of common industry standards for IT management.
• Experience with BitLocker or other data protection technologies.

[_tt-body_2] => field_641224c20a96e [tt-body_3] =>

• User Support & Issue Resolution

  • Provide first-line support for hardware, software, and network-related issues.
  • Ensure a high level of customer satisfaction by providing effective technical assistance.
  • Respond to and resolve customer inquiries within the specified SLA.
  • Provide support for end-users across Windows and macOS platforms.
  • Assist remote users and remote sites with any technical difficulties.

• Hardware Management

  • Perform hardware installations, replacements, and diagnostics (e.g., thermal paste application, video card, HDD, SSD, and power supply replacements).
  • Recommend and select hardware components based on requirements.
  • Ensure hardware compatibility with system specifications.
  • Prepare PCs, laptops, and MacBooks for new hires, both locally and remotely.

• Software & Account Management

  • Install, upgrade, and configure computer hardware and software (Windows/macOS).
  • Set up and manage user accounts (AD, Jira, Confluence, Slack, Office 365).
  • Manage permissions and grant access to necessary software and systems.
  • Maintain and update internal knowledge base and self-service articles for user reference.

• Network & Server Support

  • Diagnose network issues (Wi-Fi/Internet) and provide troubleshooting support.
  • Manage and configure on-premise servers and networking equipment.
  • Communicate with local Internet service providers for troubleshooting and service issues.
  • Handle emergency internet cable installations in the office as needed.

• Device & Console Setup

  • Set up and configure gaming consoles (PS/Xbox/Nintendo), including updating and activation.
  • Ensure the availability of necessary patch cords and network connections.
  • Assist with workplace setups, ensuring that the IT team handles only IT-related tasks such as patch cords and internet connections.

• Equipment Service & Termination Process

  • Perform checks on PCs following termination or service center visits.
  • Document issues before sending devices to the service center when needed.
  • Ensure proper BitLocker activation and secure shutdown of PCs when required.

[_tt-body_3] => field_641224d20a96f [tt-body_4] =>

• Competitive financial reward (yes, we are fair enough);
• Challenges to raise your XPs score working on the projects of the top global game dev publishers;
• Private medical care, paid time off;
• A culture of diversity and inclusion to unite the most outstanding talents;
• Community of people who understand and share your passion for games.

Together we will bring games to the next level. Exactly with you. [_tt-body_4] => field_6606d23aa4ab6 [peopleforce_form_id] => [_yoast_wpseo_primary_tcoop] => 42 [_yoast_wpseo_primary_tlocation] => 33 [_yoast_wpseo_primary_tteam] => 84 [_yoast_wpseo_content_score] => 90 [_yoast_wpseo_estimated-reading-time-minutes] => 1 [_wp_old_slug] => junior-system-administrator-help-desk ) )